Customer Service



The Terms and Conditions below govern your use of the BeerWineOnline online shop and your relationship with BeerWineOnline.com.au.  Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the BeerWineOnline on line shop. Please note that to use any of the services provided on the this online shop, you are required to register as an authorised user on the site.

Registration  To register with BeerWineOnline online shop you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. BeerWineOnline does sell products to children, but it sells them to adults, who can purchase with a credit card. BeerWineOnline Online Store and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Electronic Communications  When you open an account with BeerWineOnline or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Password & Security  When you register to use the BeerWineOnline on line shop you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Services peter@billiards.com.au immediately.

Intellectual Property  The content of the BeerWineOnline on line shop is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the BeerWineOnline on line shop on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the BeerWineOnline on line shop without written permission from BeerWineOnline. No licence is granted to you in these Terms and Conditions to use any trade mark of BeerWineOnline including, without limitation.

Risk of loss  All items purchased from BeerWineOnline are made pursuant to a shipment contract. This means that the risk of loss and and or damage is passed to you upon our delivery to the carrier.

Limitations  You may not use the BeerWineOnline online shop for any of the following purposes:

  • disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
  • transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
  • gaining unauthorised access to other computer systems
  • interfering with any other person's use or enjoyment of the BeerWineOnline site
  • breaching any laws concerning the use of public telecommunications networks
  • interfering or disrupting networks or web sites connected to the BeerWineOnline site
  • making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner



You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:

  • any claim by any third party that the use of the BeerWineOnline online shop by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
  • any claim by any third party that the use of the BeerWineOnline on line shop by you infringes that third party's copyright or other intellectual property rights of whatever nature; and any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the BeerWineOnline online shop by you.


Credit Cards  No Credit Card details are stored on our servers, everything is processed via ANZ eGate or PayPal.

Delivery Delivery of the goods shall be by courier unless otherwise stated on this website.

For Items weighing over 25kg an able bodied person will need to assist the driver unload

Delivery shall be made to the buyer's address or other address for delivery given in writing at the time of the order.

The buyer shall make all necessary arrangements to take delivery of the goods whenever they are tendered for delivery.

Delivery dates will be arranged between the courier company and the purchaser. Times may not be specific.

The seller may deliver separate goods by instalments.

Delivery is expected to take no longer than 10 working days.

The seller shall not be liable for any loss or damage whatever due to failure by the seller to deliver the goods (or part of them) promptly or at all if insurance is not selected as an option during checkout.

Notwithstanding that the seller may have delayed or failed to deliver the goods (or part of them) promptly the buyer shall be bound to accept delivery provided that delivery shall be tendered at any time within 30 days after receipt of the order.

Transport shall be at the buyer's risk. Where the goods are collected from the sellers address the risk shall pass to the buyer upon receipt of goods from the pickup location.

Returns  We understand that internet shopping won't always give you the best idea of what a product will look and feel like in reality, no matter how good the picture or description. This is why we operate a very simple 30 day returns policy.

To qualify for or 30 day returns policy, firstly you will need to inform us by either e-mail or phone call. We will provide you with a returns authorisation number which we will need you to place on the top of your receipt. The product must be in "new" condition, fully packaged, un-opened from its original packaging and sent to our head office in Moorabbin Victoria (see contact us page for address), we will then accept the product and provide a refund, minus our initial delivery charge.

Faulty Products

If your product is received and found to be damaged, we will either have the item collected and replaced with a new one, have the damaged parts shipped out for replacement by the customer or arrange for a qualified repair agent to have it fixed. Depending on the area you are located this may not be possible as repair agents are situated in limited metropolitan areas only.

If we have the product collected and find that it is not faulty, we will have the product sent back and pass on all collection and delivery charges to the customer.

To qualify for our Faulty Returns Policy, you must inform us of the exact damage within 7 days of receiving the damaged goods. We will have to provide a returns authorisation number before any action can be taken.