Shipping Questions

 

Payment Questions

 

General Questions

 

 

 

 

Shipping Questions

When will my order be shipped?
We ship your order within 2 working days (usually next working day) after payment is recorded as received. You will be notified via email, payment is recorded as received and again when order is shipped.

 

Will you ship outside Austalia?
No, we only ship within Australia to a valid postal address.

 

What's the shipping cost?
The shipping cost is included in the item price.

International Buyers – Please Note: Your order may be subject to customs charges and/or import fees if you are having an item delivered to a location outside of Australia. We cannot estimate when these charges will be applied, how much they will come to if applied and we regret that we cannot pay these charges. For more information about customs charges please contact your local customs office.

Any charges incurred must be paid by the receiver of the order, if an item is refused by the receiver the item will be abandoned by UPS and the customer will be wholly liable for the order and the return of the goods to us otherwise the item will not be funded.

Can you combine shipping?
Yes we can, and we give discount for shipping cost for additional items. Please wait until all your auctions are finished and then complete our checkout process. It will combine shipping cost for all your purchases and give you the total amount.

 

How long does delivery take?
Delivery within Australia usually takes about 3-5 business days.

 

Can you register the parcel?
Yes. Our parcels are registered and a tracking number is used. Signature or person over 18 years of age required on receipt of delivery.

 

Do you do express post ?
Yes we can. An additional fee will be charged if you wish to express post your order. Please contact our customer service representative if you want to express post your order.

 

It's been too long now, where is my item?
If you haven't received your order within 15 days (Australia) please contact us with reconfirmation of you mailing address and item detail and we will investigate and contact you.


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Payment Questions

 

How do I pay?
We require all our customers to complete our checkout system. This will help us ensure we have the correct shipping and order information and to help us provide prompt order processing time and speedy delivery. Please follow the link below to complete our checkout process. www.marketworks.com/pay.asp

 

What methods of payment do you accept?
For Australian Customer:  Paypal or Direct Bank deposit ONLY.



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General Questions

How can I contact you?
The best way to contact us is via email. Here's our contact details:

email: peter@billiards.com.au
Phone: +61 3 9532 2224
Fax: +61 3 9533 4427

 

 

Why don't you answer my email?
Although we will put our best effort, due to the volume of emails that we get, there may be some delay on replying your emails. If you haven't heard from us within 24 hours (business days only) after sending the email, please check your mailboxes as our email may get marked as spam. Please make sure you use the email address that is registered to eBay as we use that email address to identify who you are.

 

What's your Privacy Policy?
We do not sell or rent our customers details to any 3rd party company. We will only contact you with your consent to notify you of special offers from us.

 

Why should I buy from you?
We dedicate ourselves to provide you a smooth online transaction experience. We understand that the speed of transaction and the quality of service are what customers look for and we take pride in our ability to ship items immediately after confirming payment and in our professionalism in customer support and order processing.



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